Shipping policy

Shipping Policy

Thank you for shopping with Primal Strength Australia! We strive to provide transparent and fair shipping costs. This policy outlines how we handle shipping within Australia, specifically regarding metropolitan and regional/rural deliveries.

Metropolitan Areas:

Our website displays shipping rates for deliveries within metropolitan areas. These rates are calculated based on standard carrier pricing within these zones. Metropolitan areas generally encompass the central business districts and surrounding suburbs of major Australian cities. While we aim to be as comprehensive as possible, the specific postcodes included in "metropolitan" can vary slightly between carriers.

Outside Metropolitan Areas (Regional/Rural):

If your delivery address is outside of a metropolitan area (regional or rural), the shipping rate displayed at checkout will not apply. This is due to the significantly higher costs charged by carriers for deliveries to these locations.

What Happens After Checkout (For Regional/Rural Deliveries):

Order Confirmation: You can still complete your checkout process even if you are outside of a metropolitan area. Your order will be confirmed as usual and stock will be reserved.

Shipping Quote: Once your order is received, our team will review your delivery address and contact our select carriers to obtain the most competitive shipping quote available for your location. We will present you with the cheapest option.

Shipping Cost at Cost: We want to emphasize that we do not mark up shipping costs. The quote you receive will be the exact cost charged by the carrier. We believe in transparency and only charge you what we are charged.

Shipping Invoice: You will receive a separate invoice for the additional shipping cost. This invoice will need to be paid before your order is dispatched.

Dispatch: Once the shipping invoice is paid, your order will be processed and dispatched according to our standard shipping times.

Determining Your Location:

While we strive to be clear, if you are unsure whether your address is classified as metropolitan, regional, or rural, we recommend:

Contacting Us: Please feel free to contact our customer service team before placing your order if you have any questions about shipping costs or would like a quote to your location. We're happy to assist you.

Carrier Selection:

We work with a range of reputable carriers to ensure the best possible service and price. The specific carrier used for your delivery will depend on your location and the size/weight of your order.

Shipping Times:

Shipping times will vary depending on your location and the chosen carrier. We will provide an estimated delivery timeframe once your order is dispatched.

Questions?

If you have any questions regarding our shipping policy, please do not hesitate to contact us. We're here to help!